Platforms Glossary
A smart machine is a device or piece of software capable of learning based on experiences and producing unanticipated results. Smart machines are embedded with machine-to-machine and/or cognitive computing technologies, such as deep learning, intelligent automation, machine learning, and artificial intelligence. Smart machines can reason, solve problems, make decisions, and take action.
SMBs can incorporate smart machine technologies in areas such as customer relationship management. In this scenario, a business could use smart machines to handle functions such as customer care and chat, based on past interactions and transactions.
